Free Rowform tool

Free NPS Calculator

Calculate your Net Promoter Score and see the split between promoters, passives, and detractors.

Rowform free toolPrivate · runs in your browser

Enter the number of responses for each score (0-10)

😞 Detractors (0-6)

0 1 2 3 4 5 6

😐 Passives (7-8)

7 8

😊 Promoters (9-10)

9 10

How to Use This NPS Calculator

Count the responses received for every score from 0 to 10.
Enter each count in the matching field.
Calculate to see the score, segment percentages, and benchmark.

What is Net Promoter Score?

Net Promoter Score measures customer loyalty with a 0 to 10 recommendation question. Scores of 9 to 10 are promoters, 7 to 8 are passives, and 0 to 6 are detractors. NPS ranges from -100 to 100.

The Formula

NPS = % Promoters - % Detractors

Build with Rowform

Ready to create your own conversational form?

Create a beautiful, mobile-friendly survey people will want to complete, then share it anywhere and collect responses.

No standard monthly response cap on Rowform's free plan.
Create multiple forms and add the questions you need
No credit card required

Create your first form - free

Frequently Asked Questions

What is a good NPS score?

A positive score means you have more promoters than detractors. A score above 30 is often considered strong, but the most useful comparison is with your own past results and relevant industry data.

Do passive responses affect NPS?

Passives count toward the total number of responses, but they are not added to or subtracted from the score.