Free Rowform tool

Free CSAT Calculator

Calculate Customer Satisfaction Score from a 5-point or 7-point rating distribution.

Rowform free toolPrivate · runs in your browser

How to Use This CSAT Calculator

Choose the rating scale used in your survey.
Enter the number of responses received for every rating.
Calculate the CSAT percentage, average rating, and distribution.

What is CSAT?

Customer Satisfaction Score measures satisfaction with a product, service, or interaction. On a 5-point scale, ratings 4 and 5 normally count as satisfied. On a 7-point scale, ratings 5 through 7 count.

The Formula

CSAT = Satisfied responses ÷ Total responses × 100

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Frequently Asked Questions

Should I use a 5-point or 7-point scale?

A 5-point scale is simple for respondents. A 7-point scale offers more nuance. Use one scale consistently if you want to track changes over time.

When should I ask a CSAT question?

Ask soon after the interaction you want the customer to evaluate, such as a purchase, support conversation, or onboarding step.